Online Banking Help
Online Banking Help and FAQs:
Our Online Banking system offers a comprehensive Help feature where you will find information about each service and answers to FAQs. From inside Online Banking, navigate to Contact Us > Help to find out definitions on terminology and more information about the page you are on.
Our Online Banking system supports several browsers (see below table). To ensure your browser is set up properly to work optimally with our Online Banking system, click on the version of the browser you use to view detailed browser instructions. Failure to properly configure your browser could cause operational problems when trying to view our Online Banking system.
IMPORTANT ALERT for all Online Banking Customers:
If you find you are required to register your PC/browser and get a Secure Access Code (SAC) every time you access Online Banking, please click on the link below for the specific browser you are using to get instructions on how to properly configure your browser for optimum compatibility with our Online Banking system.
|Operating System||Web Browser||Supported Versions||Download Site|
|Microsoft Windows 10||Edge||Current version plus the previous two versions are supported||Get Microsoft Edge|
|Internet Explorer (IE) 11.X||Limited support||Get Microsoft IE|
|Google Chrome||Current version plus the previous two versions are supported||Get Chrome|
|Mozilla Firefox||Current version plus the previous two versions are supported||Get Firefox|
|Mac OS X 10.10||Mozilla Firefox||Current version plus the previous two versions are supported||Get Firefox|
|Safari||Current version plus the previous two versions are supported||Get Safari|
|Chrome||Current version plus the previous two versions are supported||Get Chrome|
Under Supported Versions, click on the version you use to get configuration instructions to properly setup your browser for compatibility with Online Banking.
Under Download Site, you can click on the link to take you to the appropriate vendor site to download their latest browser version and patches.
Registering Your Computer and Secure Access Codes (SAC):
Our Online Banking System uses the latest multi-factor authentication techniques using multiple access methods to provide strong security for those accessing the system. Registering your computer is one of the authentication methods we use. To register your computer you must obtain a Secure Access Code or SAC. Once the SAC is received you have the option of registering your computer or device for later use, or use the code for one time. Not registering your device is recommended if you are using a public computer.
To Add or Delete Accounts to your Online Banking User ID:
To add or delete accounts having common ownership, log into our online banking system and, from the “Services” box, select “Messages”. Within the Secure Mailbox, select “New” and type “Add” or Delete for the Subject. In the body of the message, specify the one user ID you would like impacted and specify each complete account number and its type to be added or deleted. Secure messages are within our firewalls, so account numbers are safe to include with the secure message.
Additions or deletions are typically completed in less than 3 business days after we receive the message.
Note: If your user ID begins with a special character, you will not be able to make a change in this manner. Please contact your account officer at your local banking center to assist you.
Our Online Banking system will allow you to download your account transaction history into Quicken. For more information and instructions on how to accomplish this click on the links below.
ACH and Token Approval Instructions:
Using iPay Bill Pay:
We offer payment to our checking account customers through a third-party vendor, iPay. For our personal Online Banking users, there is no charge for this feature; business users, please contact your banking officer for fees.
If you would like iPay bill payment added to your existing personal log-in:
- Please log-in to Online Banking.
- Under the Pay & Transfer tab, select Pay my Bills.
- Choose the account that you will use within Bill Pay and accept the terms and conditions.
- Bill Pay has been added. To learn how to add payees and make payments, please view our Online Banking Guide.
For questions bill pay, please call 1-866-326-9885. This line is staffed from 7:30am to 2:00am (Eastern Time) Monday through Friday.
Have Additional Questions or Need Assistance with Internet Banking?
For additional assistance please use which ever of the below methods you prefer:
- Click here to browse our FAQ for answers to the most common questions
- Click here to send an email to our customer service department
- To call and talk to a customer service representative please call (866) 433-0282.
- Click the link at the top of the page to contact a customer service representative via Live Chat Online (during business hours). For your protection, personal or account information is not included in this web chat service – it is intended for general banking questions only.