Digital Wallets

Digital Wallets What is a Digital Wallet? A Digital wallet will contain digital versions of your ANB Bank Personal or Business Debit Card that are stored in a wallet app on your mobile device. Examples of these apps include Apple Pay®, Google Pay™ and Samsung Pay. When you use one of these digital wallets, your card number is replaced by a unique code for each transaction, so your card number and personal information are not stored. That means your actual debit or credit card numbers are never shared, adding an extra layer of security when you shop. What Digital Wallet can I use with my ANB Bank debit card? ANB Bank Personal and Business Debit Cards are compatible with Apple Pay, Google Pay and Samsung Pay. Are Digital Wallets safe? Digital wallets are actually more secure than your physical cards. That’s because mobile payments are heavily encrypted and tokenized, meaning that none of your actual card or account numbers are stored within the digital wallet. By using a digital token, you no longer need to share your personal account information when shopping. This reduces the threat of sensitive data being stored or compromised since only the digital account number is passed on to the merchant. When you add your personal information into a digital wallet, that data is then converted into a unique code via encryption that can only be accessed by authorized entities. Digital wallets go a step further by also adding in tokenization, which takes that sensitive encrypted data and replaces it with a non-sensitive digital equivalent known as a token. These unique tokens are randomly generated every time a user makes a payment and only the merchant’s payment gateway can match this token to accept the payment. Ultimately, your information is useless and unreadable to fraudsters when encryption and tokenization are used together. Not only is your information more secure thanks to that technology, but also through user verification. This added layer of security is usually done by fingerprint, facial recognition or PIN. Where can I use my Digital Wallet? Once you have your card loaded in your digital wallet, there are many ways you can use it: <ul> <li>On the go: Use your wallet to pay wherever you see the contactless symbol by holding your phone up to the symbol on the terminal. Any merchant where contactless payments are accepted will be available for digital wallet purchases.</li> <li>Online: When shopping online, some sites let you select a digital wallet as your payment option at checkout instead of having to enter your card information each time you make a purchase.</li> <li>In-app: Use your digital wallet app for things like ride shares, morning coffee or food delivery services.</li> </ul> How do I use a Digital Wallet? Simply load your eligible ANB Bank Personal or Business Debit Card via the digital wallet app on your phone (Apple Pay, Samsung Pay or Google Pay). Is my payment information stored on my phone? Your actual card number is not stored on your device or shared with most merchants. The app assigns each debit card a virtual card number associated only with the digital wallet and mobile device you use. My device was stolen, and I want to delete my card. What should I do? If you believe your device or Digital Wallet card information has been lost, stolen or compromised in any way, go to your associated Digital Wallet service account to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline. How can I remove a card from a Digital Wallet? Locate the card in your Digital Wallet and select "Remove Card" from the Card Setting screen to delete it from the mobile or wearable device. This will delete the associated digital account number, but the physical card can still be used for purchases. How do I get a refund for something I purchased with my Digital Wallet? If you need to make a return for a purchase made with your Digital Wallet, you can receive refunds to your account. The key difference is that you may be asked to provide the cashier the last four digits of your Device Account Number instead of the last four digits of your card number. To find the last four digits of your Device Account Number for your card, locate the card in the Digital Wallet section of your device under the "Card Setting" screen. Are banking centers able to validate a token to activate my card for Digital Wallets? No, the digital wallet will prompt you with a number to call if your card doesn't load into the Digital Wallet. How will Digital Wallet transactions appear on my Account Statement? Digital Wallet transactions will appear just like a standard debit card transaction on your statement, or through the online or mobile platforms. Will a Digital Wallet transaction be considered a swipe with my debit card? Yes, Digital Wallet transactions will count the same as normal card transactions.