Online and Mobile Banking

Online and Mobile Banking Online Banking Enrollment How do I enroll in Online Banking? Click on the ENROLL button at the top of our website (<a href="/online-banking-enrollment" class="font-copper" title="Online Banking Enrollment">or click here to take you to our enrollment form</a>). Select the enrollment type Business or Personal. Once completed click on the submit button.  How do I access the Personal Online Banking Enrollment form from my mobile device? Go to <a href="https://onlinebanking.anbbank.com/anbbankonline/sdk/AutoEnrollmentE2E" class="font-copper" title="anbbank.com/enroll">www.anbbank.com/enroll</a>. You will be directed to the Online Enrollment form. <img src="Images/FAQ%20images/Online%20Enrollment%20Form.png" alt="Online Enrollment Form" title="Online Enrollment Form" width="400" height="394" class="blockImg" caption="false" style="display: block; margin-left: auto; margin-right: auto;" /> What information do I need to enter on the Personal Online Banking Enrollment form? You will need to enter in the following information: <ul> <li>First Name</li> <li>Last Name</li> <li>Address</li> <li>ZIP Code</li> <li>Social Security Number</li> <li>Date of Birth</li> <li>Email</li> <li>Requested Login ID</li> <li>Password</li> <li>Account number</li> </ul> Can I enter a shorter version of my name? No, you will need to enter your legal name. Can I use abbreviations in the address field? The address field can handle abbreviations but no special characters. What if I have a foreign Tax ID? If you have a foreign Tax ID, please contact your banker to assist you with enrollment. Why did I get an error when filling out the Enrollment Form? If you received an error message when filling out the Enrollment Form, please contact the Customer Care Center at 866-433-0282 for assistance. <img src="Images/FAQ%20images/Online%20Enrollment_Error%20Message.png" alt="Online Enrollment Error Message" title="Online Enrollment Error Message" width="400" height="238" class="blockImg" caption="false" style="display: block; margin-left: auto; margin-right: auto;" /> There is no phone number input on the Enrollment Form. Do you need my phone number? No, we do not need your phone number to complete the Personal Online Banking enrollment. If I already have an Online Banking User ID and I open a new account at ANB Bank, do I need to fill out the Enrollment Form? No. If you are an existing Online Banking user, your accounts should automatically appear in Online Banking. If you do not see your accounts in Online Banking, please contact your banker to assist you. Online Banking What do I do when I receive my User ID and login for the first time? Go to anbbank.com and enter your User ID and temporary password in the Login box on the top area of the website. You will then be prompted for a one-time passcode (OTP) to complete your login.  What is a one-time passcode (OTP)? A one-time passcode is a one-time code used to verify you are logging in through a device, which has not been registered for Online Banking. If our system determines that the device you are attempting to log in from has not been registered before, it will require the input of a one-time code. This layer of multifactor authentication helps to keep your account protected. Do not share a secure access code with anyone. Our representatives will not ask for your secure access code. Why am I being asked for a One-time Passcode (OTP) every time I log in? You should not have to get a OTP every time you log in unless you are logging in from an unregistered device. In addition, it may depend on what browser you are using and the security settings in place. Please visit our <a href="/digital-requirements" class="font-copper" title="Browser Supper">Browser Support page</a> for instructions on how to configure your browser for optimum compatibility with our Online Banking platform. How much does it cost to use Online Banking? For personal accounts there is no fee for using Online Banking. For business and commercial accounts there may fees for this service, based on the business options. Please contact your Treasury Management officer for details. How do I access Online Banking? On anbbank.com, log into the online banking through User ID and password boxes at the top of the screen. When can I access Online Banking? Online Banking is available 24 hours per day 7 days per week. What can I do using Online Banking? With Online Banking you can view your account balances, view your transaction history, pay bills, transfer funds between your accounts, and much more. Visit our <a href="/online-and-mobile-banking/online-banking" class="font-copper" title="Personal Online Banking">Personal Online Banking</a> page to learn more. To learn more about functionality for business customers, please visit our Business Online Banking page. How do I change my username? To change your username, log into Online Banking, and go to My Settings > User ID and select Edit. How do I change my password? To change your password, log into Online Banking, and go to My Settings > Password and Select Edit. How do I transfer funds between accounts? To transfer funds between accounts, log into Online Banking, and go to Move Money > Make a Transfer. With this function, you can only transfer funds between your ANB Bank accounts. eStatements What are eStatements? <a href="/online-and-mobile-banking/estatements" class="font-copper" title="eStatements">eStatements</a> are electronic versions of paper statements received through your Online Banking account rather than the post office. They look just like paper statements, and contain the same information, yet you'll receive them sooner than before, usually on the day they're created – plus they help conserve our natural resources! Why does the bank offer this service? We're dedicated to helping you manage your finances easier. <a href="/online-and-mobile-banking/estatements" class="font-copper" title="eStatements">eStatements</a> are faster, and more useful. And, less paper makes them friendlier to our environment. Will I also receive paper statements? No, once you switch to eStatements you will no longer receive a mailed paper copy. Should you need a paper copy, eStatements can be easily printed out from online banking. What advantages do eStatements offer? <ul> <li>Easy Storage – eStatements can be stored virtually anywhere. You can save them on your desktop or hard drive, in a private e-vault, or print them and save them in a file cabinet.</li> <li>Access Anywhere – Since eStatements are delivered to your email address rather than your postal address, you'll have access when you need it...whether you're at the office, on vacation, or away on business.</li> <li>It's FREE! – There is no charge for this convenient, time-saving service.</li> </ul> I have multiple accounts, do I need to register each account for the eStatement program? Yes. If you want to receive an eStatement for an account, then you need to register it for the program. You can easily register multiple accounts for ANB’s eStatement Program. Using Online Banking, log in and go to Account Services > Online Statements. You will need to agree to the online statement disclosure.  Do I receive an eStatement every month? Your paperless eStatement will replace the paper bank statement currently being sent to you. Therefore, you will receive your eStatement monthly or quarterly, depending on how often you receive your current paper bank statement. Can businesses receive eStatements? Yes. Customers with business accounts can receive eStatements. After I sign up, how long does it take to start receiving eStatements? After you sign up for eStatements, you will be able to access the eStatements immediately. All previous months’ statements will immediately display as eStatements. How do I know when my eStatement is ready? You will be sent an email notification. Is it possible to have statement notification emails sent to two different email addresses for the same account? At this time, we can only send statement notifications to one email address per online banking login ID. How long are statements available to view online? eStatements are available for 7 years. If you have been an ANB Bank customer for 7 years, you will be able to review the last 7 years of your eStatements. Can I have other statements and notices delivered electronically instead of receiving paper? At this time, deposit statements for checking and savings can be viewed electronically. Is there a fee for ANB’s eStatement program? No, this convenient and secure service is free. Do I need a special program to view my eStatement? You will need Adobe Acrobat Reader to view your eStatement. When you sign up for eStatements, there is a link on the page to Adobe Acrobat Reader. Adobe Acrobat Reader is a free program and allows users to view PDF documents. It can be downloaded from the <a class="font-copper" href="https://get.adobe.com/reader/" title="Adobe website" target="_blank" data-toggle="modal" data-target="#LeavingSiteModal" rel="noopener">Adobe website</a>. How do I enroll in eStatements? To enroll for eStatements, log into Online Banking, navigate to Account Services > Online Statements. Mobile Banking and Mobile Deposit How can I use my mobile device to bank online? To see how you can use your mobile device to bank online, visit our <a href="/online-and-mobile-banking/mobile-banking" class="font-copper" title="Mobile Banking">Mobile Banking</a> page. Can I pay bills from my ANB Bank app? Yes, you can set up your payees and pay bills quickly from your device. What should I do if I lose my device? If your device is lost or stolen, call the Customer Care Center at 1-866-433-0282, Monday through Friday to deactivate your account. How long does a Mobile Deposit take to post to my account? Your Mobile Deposit will post to your account on the Next Business Day if it is deposited before 5pm MST. You may view pending deposits by tapping on Mobile Deposit and tapping on History (at the top). All of the checks you have deposited will be displayed and show the status of the deposit. How do I change my login username or password? To change your username, log into ANB Bank Mobile App, and go to More > Settings > My Settings > User ID and select Edit. To change your password, log into ANB Bank Mobile App, and go to More > Settings > My Settings > Password and select Edit. How will I know if ANB Bank received or processed my deposit? To see a list of which checks have been Submitted and Accepted click on the Mobile Deposit button and drop-down the History menu.  Do I destroy my check after I photographed the deposit? When you receive confirmation from ANB Bank that we have “Accepted” the deposit, prominently mark the item as “Electronically Presented” or “Void.” We recommend you retain your item for at least 30 days after depositing. Where can I download the ANB Bank Mobile App? The ANB Bank Mobile Banking App is convenient and easy to use. Our app is now available on the <a href="https://apps.apple.com/us/app/anb-bank-new-app/id6450713587" target="_blank" class="font-copper" title="App Store" rel="noopener">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.ifs.banking.fiid1759" class="font-copper" title="Google Play" target="_blank" rel="noopener">Google Play</a> from your mobile device. (You must enroll for online banking before using the app.) Do I have to pay fees to use the ANB Bank Mobile App? Internet access is required to use the ANB Bank Mobile App. Internet charges may apply, depending on your Internet provider’s plan. There is no fee to download the ANB Bank Mobile App. Do I use the same user name and password for the ANB Bank Mobile App that I use for ANB Bank Online? Yes, the same username and password are used for the ANB Mobile Banking App and ANB Bank Online Banking. Goal Builder Does the money move from my account? Money that is moved between goals or designated from the main account does not transfer. All goals are contained within one account – the main funding account.  Think of it like the mental math you do when looking at your checking or savings account. You have a lot of intended uses for that money, but you don’t necessarily see it. Goal Builder takes the mental load from you and puts it on paper – and even better, in front of you when you’re looking at your bank account. I've completed my goal, now what? Completing a goal is a big accomplishment! The Completed Goals section provides a view of the goals that the user has achieved through designating funds to meet their target goal. The Rainy Day goal never appears in the completed goals section; it always remains at the top of the Active Goals section.  Visualizations of the goal progress show the percentage bar is full and has turned green. Blue is the default color of the percentage bar before the goal is completed.  There are two types of completed goals:  Completed & Not Closed: The user met the target goal amount but has not closed the goal.  <ul> <li>Funds still display as designated to the goal. </li> <li>Allocations scheduled to this goal stop.</li> <li>Restarts or edits of the goal are available in the individual goal. </li> </ul> Completed & Closed: The user met the target goal and has closed the goal.  <ul> <li>Allocations scheduled to this goal stop.</li> <li>Restarts or edits of the goal are not available. </li> </ul> Which accounts should be shown as available funding accounts? Goal Builder will present all savings, checking, and money market accounts. Why is Rainy Day different than other goals? You never know when an emergency will hit – a flat tire, an unexpected bill, or even a gift you forgot to buy. The Rainy Day goal is so users have designated money as a buffer to use when they’re not expecting something – big or small.  As you set aside money, you will also dip into it. To make sure you have enough ready to use, your Rainy Day Fund scheduled designations will continue even once you've reached your target goal. And since your money never actually leaves your account when it's set aside for a goal, you always have access to it. How quickly do goal balances update after a deposit occurs (for percentage allocations)? Currently, goal balances update once a day when the funding account’s transactions are updated at 11 PM MT. How come I can only contribute 1/4 of my goal? To encourage creating achievable goals, the goal calculator limits users to setting their designation amount to ¼ of their goal. This means that a user could reach their goal in just four contributions to the goal. This is only limited in the goal calculator and designations can be adjusted in individual goal management later. Why can I only have 1 of each goal category? Since these are larger goals, many people will only be working towards one category of a goal at one time to focus their savings efforts.  If a user needs to create another goal in that category, they can leverage the “Create Your Own Goal” Category to create a goal with a custom name. Are there notifications or alerts for Goal Builder? Toast messages appear within the Goal Builder experience when a user creates a goal, completes, a goal, or exceeds their reserve limit.