Setting Up Payees, Paying Bills

Setting Up Payees, Paying Bills What is a payee? A payee is the issuer of a bill that is due to be paid by you. How do I add a payee? To add a Payee, click on Move Money > Pay Bills, and then click +payee at the top of the payments page. An Add Payee screen will appear. Fill out required fields and click Save to set up a payee. Do I need to contact my payees to tell them I am using Online Bill Pay? No, your payees do not need to do anything different to process online bill payments and your payment information is clearly indicated on the payment. How do I schedule a Bill Payment? Log in to Online Banking, click on Move Money > Pay Bills, and select a payee from your list. Enter the amount you wish to pay and select a Send on Date. Click Review Payments. Review your payment (Send on date, Estimated delivery date, Payee, Pay from account, and Amount). If everything looks good, click Submit Payments to schedule the Bill Payment. How long does it take before my payment is received? Electronic Payments may take 2-5 business days. Check payments can take up to 2 weeks. Are there payments I cannot make using Bill Pay? Court-ordered payments, tax payments, IRS payments, and International payments cannot be made using Bill Pay. Can a payee see my payment comment? No. Comments are for your personal use only and will not be sent with your payment. If I want to schedule a payment for the future, what date should I put in the “Send on date” field? For a future-dated payment, this should be the date you want your payment transmitted, which is the date the payment is extracted for processing. Can I make changes to an already scheduled payment? If the payment is still pending, you can make changes. However, once the payment has been transmitted, you can no longer make changes or delete the payment. Can I make payments on a holiday or weekend? No. Holidays and weekends are designated as ineligible for payment processing and will affect the dates available to select when scheduling your payments. How do I set up recurring payments? To set up a recurring payment, click the make it recurring link located in the Action column of your payee on the payment page. Enter the amount; select the pay from account and the frequency you want your payments to be automatically scheduled. Can I see payments that will process more than 45 days from now? Yes. You can view all your scheduled payments by clicking the View more link located in the Pending section of your payment page or the View pending transactions link available below the schedule payment section of your payment page. Is there a cutoff date for editing or stopping a payment? Yes. You may edit or stop a payment prior to 2:00 pm MT on the date the payment is scheduled to process. What is my transaction history? Your transaction history helps you keep track of your payments with customized reports and providing a detailed timeline of each transaction that you have scheduled within bill pay. How long are records stored in my transaction history? Your transaction history will allow you to report transactions up to 18 months from the current date. Why is there a limit on the number of payees I can pay at one time? A payee limit is set to ensure your payments are processed as efficiently as possible.