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<QuestionCategory ID="x518" Name="General Questions" IsComponent="true" Changed="20201029T22:33:55" Created="20200331T21:03:29" Published="20250912T13:55:40" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions" Expanded="20260315T20:15:17">
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  <Title type="xhtml" UID="b65c6b1576d5485aa3b7b6ae21eab40e" label="Title" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;&lt;a id="generalQuestions"&gt;&lt;/a&gt;Frequently Asked&amp;nbsp;Questions&lt;/p&gt;</Title>
  <QuestionAnswerGroup ID="x519" Name="QuestionAnswerGroup" IsComponent="true" Changed="20231218T21:49:27" Created="20200331T21:03:54" Published="20250912T13:55:42" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group" Expanded="20260315T20:15:17" Embedded="false" UID="30ba74ded0284d7db80b5a1ec1a0eea9" ComponentName="General Questions QA Group" label="QuestionAnswerGroup"><IGX_Categories Count="0" CategoryIds="" />
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  <Title type="string" UID="a0863d07c6514a959ec8add6dce44be5" label="Title" readonly="false" hidden="false" required="true" indexable="false" CIID="">General Questions</Title>
  <QuestionAnswer ID="x520" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200331T21:04:23" Published="20250912T13:55:39" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/What is ANB Bank's routing number?" Expanded="20260315T20:15:17" Embedded="false" UID="e411a736392349b388a0d06f872b6cb7" ComponentName="What is ANB Bank's routing number?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">What is ANB Bank's routing number?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;107001232&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x521" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200331T21:04:51" Published="20250912T13:55:40" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/What is ANB Bank's Swift Code?" Expanded="20260315T20:15:17" Embedded="false" UID="7c71be3d52be0bf7246ff082aa26b535" ComponentName="What is ANB Bank's Swift Code?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">What is ANB Bank's Swift Code?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;AMNTUS51&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x650" Name="QuestionAnswer" IsComponent="true" Changed="20231218T21:45:39" Created="20200424T21:25:38" Published="20250912T13:55:45" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I update my information such as phone number or address?" Expanded="20260315T20:15:17" Embedded="false" UID="7fcfba020b2ad56cc77bf586bffde156" ComponentName="How do I update my information such as phone number or address?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I update my information such as phone number or email address?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To update your phone number or address for your accounts, log into Online Banking, and go to &lt;strong&gt;My Settings&lt;/strong&gt; &amp;gt; &lt;b&gt;Edit (next to the number or email address)&lt;/b&gt;. You may also call the Customer Care Center at 866-433-0282.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x1226" Name="QuestionAnswer" IsComponent="true" Changed="20231218T21:48:26" Created="20231218T21:46:24" Published="20250912T13:55:42" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I update my information such as my address?" Expanded="20260315T20:15:17" Embedded="false" UID="a2b36084febb9f1b3d2bb6ac4ea7040b" ComponentName="How do I update my information such as my address?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
  <LingualMaps />
  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I update my information such as my address?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To update your address for your accounts, please call the Customer Care Center at 866-433-0282 or visit your local banking center.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x651" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:25:48" Published="20250912T13:55:41" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I send a domestic or international wire transfer?" Expanded="20260315T20:15:17" Embedded="false" UID="617fb94f271be60aa2c81f998f7146ba" ComponentName="How do I send a domestic or international wire transfer?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I send a domestic or international wire transfer?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To send a domestic or international wire transfer, please contact your local banking center.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x653" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:26:16" Published="20250912T13:55:42" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I change my PIN?" Expanded="20260315T20:15:17" Embedded="false" UID="ab9b18b15cbe1736dcb44edc962164d9" ComponentName="How do I change my PIN?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I change my PIN?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To reset your Debit Card PIN, please call 800-992-3808.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x652" Name="QuestionAnswer" IsComponent="true" Changed="20231218T21:50:31" Created="20200424T21:26:16" Published="20250912T13:55:44" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/What ATMs can I use without having a fee?" Expanded="20260315T20:15:17" Embedded="false" UID="48818ec65a3867de3cb5d3c04415a9b7" ComponentName="What ATMs can I use without having a fee?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">What ATMs can I use without having a fee?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To save you money when using an ATM, there are no surcharge fees if you use an ANB Bank ATM or one of the 37,000 MoneyPass ATMs. &lt;a href="https://www.moneypass.com/index.html" target="_blank" class="font-copper" title="MoneyPass Locator" rel="noopener"&gt;To locate a MoneyPass ATM near you&amp;nbsp;click here&lt;/a&gt;.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x654" Name="QuestionAnswer" IsComponent="true" Changed="20231218T22:34:28" Created="20200424T21:26:36" Published="20250912T13:55:39" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/Do I have to pay for overdraft protection?" Expanded="20260315T20:15:17" Embedded="false" UID="0d63d82cb917bcce090e098c2a1a3290" ComponentName="Do I have to pay for overdraft protection?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">Do I have to pay for overdraft protection?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;Overdraft protection is available for some of our Personal Checking accounts. Please refer to our &lt;a href="/personal-miscellaneous-fees" class="font-copper" title="Personal Miscellaneous Fees"&gt;Personal Miscellaneous Fee Schedule&lt;/a&gt;&amp;nbsp;or &lt;a href="/business-miscellaneous-fees" title="Business Miscellaneous Fee Schedule" class="font-copper"&gt;Business Miscellaneous Fee Schedule&lt;/a&gt; for additional details.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x655" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:26:36" Published="20250912T13:55:42" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/What is a pending transaction?" Expanded="20260315T20:15:17" Embedded="false" UID="aace6829177a79d8536194e1ad84b462" ComponentName="What is a pending transaction?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">What is a pending transaction?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;A pending transaction is an approved purchase that has not been posted or fully processed to the account. Because it has not been fully processed for payment, it will be reflected in the available balance but not the current balance of the account.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x656" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:26:36" Published="20250912T13:55:38" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I order checks?" Expanded="20260315T20:15:17" Embedded="false" UID="7fcaa627b1d03b01094ddcf35bd931ef" ComponentName="How do I order checks?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I order checks?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;To order checks, log into Online Banking, and go to &lt;strong&gt;Account Services&lt;/strong&gt; &amp;gt; &lt;strong&gt;Order Checks.&lt;/strong&gt; You may also visit your local banking center or call the Customer Care Center at 866-433-0282.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Note: If it has been over six months since your last check order, you cannot place an order online. You will need to come in to your local banking center or call the Customer Care Center.&lt;/em&gt;&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x657" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:26:36" Published="20250912T13:55:39" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/Why is my deposit on hold?" Expanded="20260315T20:15:17" Embedded="false" UID="a9d2e8bddc8567e3efd0e7330c051988" ComponentName="Why is my deposit on hold?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">Why is my deposit on hold?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;Please contact your local banking center or the Customer Care Center at 866-433-0282 for hold information in regards to your deposit.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x658" Name="QuestionAnswer" IsComponent="true" Changed="20231218T21:55:29" Created="20200424T21:38:16" Published="20250912T13:55:45" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I find my account and routing numbers?" Expanded="20260315T20:15:17" Embedded="false" UID="3cca80f0a3853ad2461d30d203c69165" ComponentName="How do I find my account and routing numbers?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I find my account and routing numbers?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;The routing number for ANB Bank is 107001232. Your account number can be found within your online banking profile under Account Details, as well as on the bottom of any checks.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x659" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:38:46" Published="20250912T13:55:45" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How can I access my account online?" Expanded="20260315T20:15:17" Embedded="false" UID="06eab375edcf9f4f351a56951d4e2bfe" ComponentName="How can I access my account online?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How can I access my account online?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;You may enroll for online banking by clicking the enroll link at the top page at anbbank.com. If you have already enrolled, enter your login information in the Online Banking Login box on anbbank.com.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x661" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:39:15" Published="20250912T13:55:39" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/How do I dispute a posted transaction?" Expanded="20260315T20:15:17" Embedded="false" UID="35621b44cd570c88c7c024b333dbfe8b" ComponentName="How do I dispute a posted transaction?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">How do I dispute a posted transaction?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;Please contact your local banking center or call the Customer Care Center at 866-433-0282 to dispute a posted transaction.&lt;/p&gt;</Answer>
</QuestionAnswer><QuestionAnswer ID="x660" Name="QuestionAnswer" IsComponent="true" Changed="20200811T20:18:28" Created="20200424T21:39:10" Published="20250912T13:55:41" SiteBaseUrl="" Locale="" XPowerPath="/ANBBank/Pages/Contact Us/FAQs/General Questions/General Questions QA Group/What is the difference between “Current Balance” and “Available Balance”?" Expanded="20260315T20:15:17" Embedded="false" UID="6cf96816dc10146afe907cc224e53f10" ComponentName="What is the difference between “Current Balance” and “Available Balance”?" label="QuestionAnswer"><IGX_Categories Count="0" CategoryIds="" />
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  <Question type="string" UID="085afc10b44d4de7a9ecf4f5fc676d96" label="Question" readonly="false" hidden="false" required="true" indexable="false" CIID="">What is the difference between “Current Balance” and “Available Balance”?</Question>
  <Answer type="xhtml" UID="50e1ed39660e45659278700ce79b7f87" label="Answer" readonly="false" hidden="false" required="true" indexable="false" Height="" CIID="">&lt;p&gt;Current Balance is the total amount of funds in your account. The Available Balance is your Current Balance less any outstanding holds or debits that have not yet posted to your account. The Available Balance represents the funds you are able to withdraw, transfer, and use.&lt;/p&gt;</Answer>
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