CardValet Business Debit Cards

CardValet Business Debit Cards Can I add my ATM Card to CardValet? No, CardValet only works with debit cards at this time. Can I unsubscribe to the CardValet alerts? Yes, you can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. Can I re-enroll in CardValet if I have previously unsubscribed? Yes, you must re-enroll with a new user name. What is included in Spent on card this month? Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total. I’ve lost my card and have received a new card. How do I update this information? The new card number must be registered within the CardValet app, by going to your profile via Menu > Manage Portfolio > Add Card. The old card cannot be removed, but you can unenroll the card through the Manage Portfolio screen. What if I leave my phone at home and my Locations settings are on? If you are within certain proximity of the device the location settings may not impact your purchase. If you are too far away and outside of a certain range, then your transaction will be declined. Does Block International also block international Internet transactions? No, location controls are for in-store purchases only. I have an authorized recurring transaction set for my debit card. Will any of these controls impact this transaction? No, any previously authorized recurrent payments will continue to process. How long does it take for a control or alert setting to take effect? The controls or alerts take effect immediately after the Updating information message in the app completes. What types of phones are supported by CardValet? The CardValet app works with the most recent mobile operating software as well as two past generations of Android and iPhone devices. How do I register? Download the CardValet app to your smartphone. The registration process will step you through the enrollment to add your card information to set up your account. Can I download CardValet on multiple devices? Yes, you can download and set up CardValet on multiple devices; however, you are required to set your primary device. The primary device is used to determine your location (via your phone’s GPS) and will receive all alerts. Can I have multiple cards linked to my CardValet account? Yes, you are able to add multiple debit cards to your CardValet account. How can I turn off notifications at certain times, while I’m sleeping? You can set the Do Not Disturb time that will suppress notification during that time frame. Some notifications will still be delivered, for example, any transaction denial or any transaction that is a card-present authorization. I am a new CardValet user. How do I receive Push Notifications? Android New CardValet users need to select Yes when the first prompt appears asking: Would you like to set this device as a primary device? Select Allow to let CardValet access the device’s location. iOS New CardValet users need to select Allow when the first prompt appears stating: CardValet would like to send you notifications. Select Allow Card Valet to use your location. Select Yes when the third prompt appears asking: Would you like to set this device as a primary device? I am an existing CardValet user. How do I receive Push Notifications? Existing CardValet users can ensure they receive future push notifications by navigating to Menu > Settings > Toggle Primary Device to On. How do I receive My Location push notifications? Android Enable My Location Alerts: <ol> <li>Tap Alerts & Controls from the Card Details Screen.</li> <li>Choose Alerts.</li> <li>If Let me customize my alerts is selected tap Locations. (This does not apply to users with Send me alerts for all transactions and Don’t send me any alerts are selected.)</li> <li>Tap My Location to enable the feature.</li> </ol> Enable My Location Controls: <ol> <li>Tap on Alerts & Controls from the Card Details Screen.</li> <li>Choose Controls.</li> <li>Tap Locations.</li> <li>Tap My Locations.</li> <li>Select OK on the CardValet in-store transactions prompt.</li> </ol> iOS Enable My Location Alerts: <ol> <li>Tap on Alerts & Controls from the Card Details Screen.</li> <li>Choose Alerts.</li> <li>If Let me customize my alerts is checked, tap Locations. (This does not apply to users with Send me alerts for all transactions and Don’t send me any alerts are checked.)</li> <li>Tap My Location.</li> <li>Select Turn on GPS when the Location Service prompt appears.</li> <li>Change the Location setting to Always.</li> </ol> Enable My Location Controls: <ol> <li>Tap on Alerts & Controls from the Card Details Screen.</li> <li>Choose Controls.</li> <li>Tap Locations.</li> <li>Select OK on the CardValet in-store transactions prompt.</li> <li>Select Turn on GPS when the Location Service prompt appears.</li> <li>Change the Location settings to Always.</li> </ol>