Online Banking Help

Online Banking Help, FAQs, and Online Agreement:

Our Online Banking system offers a comprehensive Help feature where you will find information about each service and answers to FAQs. Look for the HELP Button at the bottom of each page throughout our Online Banking website. Just click on this HELP Button to find out definitions on terminology and more information about the page you are on.

Online Banking Access Agreement

Exporting Data to Quicken/Quick Books

Browser Support:

Our BAE Internet Banking system supports several browsers (see below table). To ensure your browser is set up properly to work optimally with our BAE Internet Banking system, click on the version of the browser you use to view detailed browser instructions. Failure to properly configure your browser could cause operational problems when trying to view our BAE Internet Banking system.

IMPORTANT ALERT for all Internet Banking Customers:

All major browser vendors (Microsoft, Google, Mozilla, etc.) and Adobe made significant security enhancements to their products which could affect your use of various websites (including our Online Banking).

If you find you are required to register your PC/browser and get a SAC (Secure Access Code) every time you access BAE, please click on the link below for the specific browser you are using to get instructions on how to properly configure your browser for optimum compatibility with our Online Banking system.

If you would like to know more details about this Alert, please click here.

Operating System Web Browser Supported Versions Download Site
Microsoft Windows Internet Explorer (IE) 7.x, 8.x, 9.x, 10.x Get Microsoft IE
  Google Chrome 30.x Get Chrome
  Mozilla Firefox 25.x Get Firefox
  Safari 5.1.x Get Safari
       
Mac OS-x Mozilla Firefox 12.x Get Firefox
  Safari 6 Get Safari
  Chrome 19.x Get Chrome

Under Supported Versions, click on the version you use to get configuration instructions to properly setup your browser for compatibility with Online Banking.

Under Download Site, you can click on the link to take you to the appropriate vendor site to download their latest browser version and patches.

Registering Your Computer and Secure Access Codes (SAC):

Our BAE Internet Banking system uses the latest Multi Factor Authentication techniques using multiple access methods to provide strong security for those accessing our system. We require all your computers to be registered prior to allowing access to our system. Registering your computer requires you to obtain a one time Secure Access Code. For more information and help on this process please click here.

To Add or Delete Accounts to your Online Banking User ID:

To add or delete accounts having common ownership, log into our online banking system and, from the “Services” box, select “Messages”. Within the Secure Mailbox, select “New” and type “Add” (or Delete) for the Subject. In the body of the message, specify the one user ID you would like impacted and specify each complete account number and its type to be added (or deleted). Secure messages are within our firewalls, so complete account numbers are safe.

Additions (or deletions) are typically completed in less than three business days after we receive the message.

Note: If your user ID begins with a special character, you will not be able to make a change in this manner. Please contact your account officer at your local branch to assist you.

Thank you for being our customer and using our products.

ACH, Manage Users, Token Approval Instructions:

For detailed information and instructions on how to use the ACH function in Online Banking - click here.

For detailed instructions on how to Manage Your Users - click here

For detailed instructions on how to Approve Transaction with a Token - click here

For detailed instructions on how to Download and Send Token Credentials - Click here

Using Bill Pay:

We offer bill payment to our checking account customers through a third-party vendor, i-Pay. For our personal Online Banking users, there is no charge for this feature; business users, please contact your account officer for fees.

If you would like bill payment added to your existing personal log-in:

  1. Please log-in to Online Banking
  2. Select, from the top box called Services, the “Messages” link.
  3. Select New and type “Add Bill Payment” in the Subject line.
  4. In the body of the message, type your name and log in ID.
  5. Click Send.

After we receive that message, we will call you at the phone number you have in our main computer system to verify the request, then add the feature. We will also respond to your secure message with an attachment explaining required computer settings and the phone number to call for bill payment questions.

Please note, for security reasons, we cannot add bill payment until we can speak with you at the phone number we have in our main records, so please keep your personal information with us current.

For questions concerning either a past bill payment item or browser issues with bill payment, please call 1-866-326-9885. This line is staffed 7:30am – 2:00am  EST Monday - Friday.

For Browser Issues Within Billpay - click here

Have Additional Questions or Need Assistance with Internet Banking?

For additional assistance please use which ever of the below methods you prefer:

  • Click here to browse our FAQ for answers to the most common questions
  • Click here to send us an email to our customer service department
  • To call and talk to a customer service representative please call (866) 433-0282.
  • Click the icon below to contact a customer service representative via Online Chat (during business hours)

NPC Device
Other Log Ins