Last Updated: December 11, 2013
Previously, the Username and Password were on the same screen and entered prior to the customer clicking on the Log In button. With the new changes, you only enter the Username on the first screen. After entering the Username and clicking the Log In button you will be taken to a separate screen to enter your Password.
We have changed our URL (Uniform Resource Locator) from “secure53.onlinebanking1.com....” to “OnlineBanking.ANBBank.com...”. The old URL is no longer active. We had to put a re-direct on this old URL to send customers to our home page of our web site so they could log into Online Banking. If we did not re-direct our customers they would receive an error message saying the old server was not available.
We informed all our Online Banking customers by 2 separate communications before this change was implemented. First we sent an email to the email address we have on file for our Online Banking customers. Secondly, we also sent a secure message within our Online Banking system to all our users. If you did not receive the email, it would mean that either we do not have your correct email address or that our email was tagged as SPAM by your email provider. We would ask that you verify the email address we have for you in your Online Banking account and correct if necessary. We would also ask that you verify that ANBBank.com is in your email whitelist so our emails are not stopped as SPAM.
If you have to continually re-register your computer, your browser is not set up correctly for using our Online Banking application. Customers should only have to register their computer under these circumstances:
The simplest explanation is that you must have the browser(s) you use, and possibly other special software installed on your PC, know that our domain names for Online Banking (ANBBank.com and Onlinebanking.ANBBank.com) are in your list of favorites and trusted sites. This will prevent our security tokens from being deleted by your browser when it automatically deletes your temporary internet files and cookies.
Setting up browsers must be done by our customers. If this has not been done, then there is the distinct possibility that you might be required to register your computer every time you access our Online Banking application.
The set up procedures are different for each type of browser (IE, Chrome, Firefox, Safari, etc.) and can even vary by the version of the browser you are using.
In addition to having your browser set up properly, you may have to set up any other applications you have on your PC that can manage your cookies. There are many software programs (e.g. ccleaner) that you can use to manage and delete your cookies and flash shared objects on your PC that track your internet browsing habits. Many users do not want this information tracked and install such programs to manage and delete these cookies.
But there are good cookies as well as bad cookies. Most of these programs will have the ability for the user to identify those good cookies so they do not get deleted with the bad cookies. If these programs are not set up properly they will delete our security tokens along with your bad cookies. Thus you will have to register every time you access Online Banking.
You can contact our Customer Care Center, Monday – Friday, 7:00 AM – 6:00 PM Mountain Time at 866-433-0282 for assistance with this effort. It would be impossible to document the procedures for all the different browser possibilities in a FAQ.
This is caused by either using a short cut to our old URL or having the URL DNS cached in your PC or by your Internet Provider. Close all open browser sessions, open a browser session, type in the address bar ANBBank.com and press enter. If you are not taken to our web site’s home page with the Online Banking log in area on the left of your screen, you have a problem with either your PC or your Internet Service Provider (ISP) not being able to properly resolve DNS. You will need to contact your ISP.
We are continually looking for ways to improve the availability and security of our Online Banking application. These changes were made to enhance your security and to improve the availability of our product.
Our security tokens are written to your PC when you complete the registration process. If the tokens are not found when you access Online Banking, you will be required to register again.
If you have a commercial account, there are additional security options that apply only to commercial accounts. For example, it is possible that your account may only allow one PC to be registered. It is also possible that your account may be set up to always require registration when accessing Online Banking.
In the future you will always access your Online Banking account from our web site’s home page; ANBBank.com
You can use the shortcut or bookmark or favorite you created in step # 4 to quickly access this page.
Do not use the Favorite you created in step # 7 as this was done to prevent the deletion of our security token.