Our Online Banking system offers a comprehensive Help feature where you will find information about each service and answers to FAQs. Look for the HELP Button at the bottom of each page throughout our Online Banking website. Just click on this HELP Button to find out definitions on terminology and more information about the page you are on.
Our BAE Internet Banking system supports several browsers (see below table). To ensure your browser is set up properly to work optimally with our BAE Internet Banking system, click on the version of the browser you use to view detailed browser instructions. Failure to properly configure your browser could cause operational problems when trying to view our BAE Internet Banking system.
All major browser vendors (Microsoft, Google, Mozilla, etc.) and Adobe made significant security enhancements to their products which could affect your use of various websites (including our Online Banking).
If you find you are required to register your PC/browser and get a SAC (Secure Access Code) every time you access BAE, please click on the link below for the specific browser you are using to get instructions on how to properly configure your browser for optimum compatibility with our Online Banking system.
If you would like to know more details about this Alert, please click here.
|Operating System||Web Browser||Supported Versions||Download Site|
|Microsoft Windows||Internet Explorer (IE)||7.x, 8.x, 9.x, 10.x||Get Microsoft IE|
|Google Chrome||30.x||Get Chrome|
|Mozilla Firefox||25.x||Get Firefox|
|Mac OS-x||Mozilla Firefox||12.x||Get Firefox|
Under Supported Versions, click on the version you use to get configuration instructions to properly setup your browser for compatibility with Online Banking.
Under Download Site, you can click on the link to take you to the appropriate vendor site to download their latest browser version and patches.
Our BAE Internet Banking system uses the latest Multi Factor Authentication techniques using multiple access methods to provide strong security for those accessing our system. We require all your computers to be registered prior to allowing access to our system. Registering your computer requires you to obtain a one time Secure Access Code. For more information and help on this process please click here.
To add or delete accounts having common ownership, log into our online banking system and, from the “Services” box, select “Messages”. Within the Secure Mailbox, select “New” and type “Add” (or Delete) for the Subject. In the body of the message, specify the one user ID you would like impacted and specify each complete account number and its type to be added (or deleted). Secure messages are within our firewalls, so complete account numbers are safe.
Additions (or deletions) are typically completed in less than three business days after we receive the message.
Note: If your user ID begins with a special character, you will not be able to make a change in this manner. Please contact your account officer at your local branch to assist you.
Thank you for being our customer and using our products.
Our BAE Internet Banking system will allow you to download your account transaction history into Quicken or Microsoft Money. For more information and instructions on how to accomplish this click on the links below.
For Former Premier Bank Quicken/QuickBooks User:
Quicken Troubleshooting Issues:
For detailed information and instructions on how to use the ACH function in Online Banking - click here.
For detailed instructions on how to Manage Your Users - click here
For detailed instructions on how to Approve Transaction with a Token - click here
For detailed instructions on how to Download and Send Token Credentials - Click here
We offer bill payment to our checking account customers through a third-party vendor, i-Pay. For our personal Online Banking users, there is no charge for this feature; business users, please contact your account officer for fees.
If you would like bill payment added to your existing personal log-in:
After we receive that message, we will call you at the phone number you have in our main computer system to verify the request, then add the feature. We will also respond to your secure message with an attachment explaining required computer settings and the phone number to call for bill payment questions.
Please note, for security reasons, we cannot add bill payment until we can speak with you at the phone number we have in our main records, so please keep your personal information with us current.
For questions concerning either a past bill payment item or browser issues with bill payment, please call 1-866-326-9885. This line is staffed 7:30am – 2:00am EST Monday - Friday.
For Browser Issues Within Billpay - click here
For additional assistance please use which ever of the below methods you prefer: