In November 2008 we will upgrade our BankAtEase™ Internet Banking system to allow users to request and receive, via e-mail, a temporary password through the BankAtEase™ system, without calling our support line.  To take advantage of this feature, three conditions must first be met:

• the user must be able to receive e-mail at the e-mail address we have on record,
• the user must know their log-in ID,
• and the user must know the answers to their challenge questions.

Please plan ahead for using our automatic password reset feature by knowing your log-in and challenge questions, and making certain we have a valid e-mail address, as explained below.

To see the e-mail address you have on record with us:

After logging in, select "Other Services", then the "Change Address" icon. If the e-mail address we have is correct, simply click on "Balance", or any other icon, to leave this page. To change your e-mail address, type in the correct address, then UNCHECK the "Update your account information..." box and select "Submit". Remember, we have no way of knowing when you change e-mail addresses, so unless you have updated this information with us, we may still have your address from eight years ago, when you first signed up for BankAtEase™.

To see the challenge questions you selected and the answers you supplied:

Enter your log-in ID at our home page. At the following screen (which shows your image and phrase and asks for your password) select the "Do you want to change your Image, Phrase or Challenge Questions?" box, then enter your password and select "Submit". Your image and phrase will be displayed to you again (and you can change them here, if you like). Select "Continue" to move to the next screen which will show the challenge questions you chose and answers you supplied when you first implemented our multi-factor security feature. Each of the three drop down boxes have five questions in them.  Either select questions you like and answers that will never change or leave them unchanged, then select "Submit".

Your temporary password will be e-mailed to you from an email address ending with sturmbanks.com. Please make certain any spam filter you use will not block this domain.

If you do not know your log-in ID, please call us during normal hours of operation (Monday through Friday from 7AM-6PM MT) at 877-416-5965 option 1.



Did you know...

Because we listen to our customers, we know that some BankAtEase™ features are being overlooked.  Here are some tips:

On any screen, you can...

• see our toll-free number (877-416-5965) and hours.
• make your Internet Explorer font size larger by selecting, from the Explorer tool bar, View > TextSize > Largest.
• e-mail us from the e-mail button.
• select "Help" for information relative to the screen you are viewing.

Under the "Balance" tab

• The blue hyperlink showing your balance has 90 days of history (with check images and deposit slip images during that time period) behind it...just click on the blue link and you will see them.  While you're looking, you can sort the data by clicking the column heading (Description, Deposit or Withdrawal).
• You can assign each of your accounts a nickname (such as Fun Money or Vacation Fund) by selecting the "Nickname" tab near the top.

Under the "History" tab

• If you use Quicken, QuickBooks or Microsoft Money, you can export directly into them using the "Export History" feature and selecting the desired format (you can also export to a spreadsheet).

Under the "Transfer" tab

• You can move money between any American National Bank "full access" account numbers associated with your log-in.
• You can see recent transfers initiated through BankAtEase™ at the "View Postings" tab.

The Pay Bills tab will allow you to generate bill payments through our bill payment vendor CheckFree (if you have previously requested bill payment). The bill payment service is free for retail BankAtEase™ customers.

Under "Other Services" you can...

• change your e-mail address by selecting "Change Address", typing your correct e-mail address, UNCHECKING "Update your account information at the bank..." and clicking "Submit" .
• "Re-Order Checks", request a "Stop Payment" or order a "Savings Bond" under the tabs of the same names. 
• request an e-mail be sent to your e-mail address of record with us when a specified account condition exists (balances goes above $X, balance goes below $Y) or when a pre-determined date, such as a birthday, arrives.

To print a document, select File > Print Preview on the Internet Explorer toolbar and adjust the settings as needed (printout size and quality is determined by your computer and printer settings).